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Home / FAQ’s
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FAQ’s

Frequently Asked Questions

How Do I Install an ECLISSE Pocket Door?

Below you will find useful videos for the installation of ECLISSE Pocket Door Frame Kits, please click the links below to go directly to the video you require information for:

Single Pocket Door Frame Kit Assembly
ECLISSE Soft Close Installation
ECLISSE Jamb / Finishing Kit Installation
Fitting Drywall to the ECLISSE Frame Kit
ECLISSE Double Door Coordination Kit
ECLISSE Glass Pocket Door Installation

How Are ECLISSE Frame Kits Different Than Other Pocket Door Systems in the Market?

ECLISSE frame kits are far superior than other pocket door system in the market and offer feature that others cannot:

Extractable track- never have to break drywall to remove the track!
Frame is all galvanized steel- no wood, no warping
12 year parts warranty – Product has been cycle tested to last this long
Accessories- different soft closers, self-closing make the function unique
Runner Kit- tested over 100,000 cycles. A difference from our runners to others is that everything is covered by durethan that helps to contain grease inside the ball bearing and prevent and avoid the dust

What Are the Delivery Times?

Delivery times can vary according to the model, we usually look to have the items dispatched typically within 5 working days.

 

What Warranties Does ECLISSE Offer for Its Products?

ECLISSE extends the warranty coverage to 12 years for:

Metal parts of the counterframe in galvanized steel.
Functionality and smoothness of its kit of carriages.
Integrity of the track made of anodized 6060 aluminum alloy (10 µm).

I Have Wood Stud Walls, Can I Use the ECLISSE Frame Kit? What Drywall Do I Need to Use?

Yes, you can install the ECLISSE frame kit with wood or metal stud walls! You’re able to use 5/8″ or 1/2″ drywall with our system so the decision is up to you!

I Have the ECLISSE Frame Kit Already Installed and in Use, Am I Still Able to Use Any of the Accessories?

ECLISSE frame kits come with a patented removable track so you can remove the track at any time without breaking drywall to change out the door or to install any of the add-on accessories we offer such as the ECLISSE BIAS® (Soft Closer) and ECLISSE BIAS® DS (Soft Open/Soft Close).

Can I Alter or Cut Down My ECLISSE Pocket Door Frame Kit?

All ECLISSE Pocket Door Frame Kits are not meant to be cut down or altered in any way and if so, the 12 year warranty is void.

Do Pocket Door Superstore Install the Pocket Door Kits?

Pocket Door Superstore currently do not offer installation on our Pocket Door kits.

However, our useful installation guides can show you how to install a Pocket Door kit yourself.

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Stuart
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34997

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